Shipping policy

Stick Delivery

We understand you may often require your hockey stick urgently. For this reason, we aim to pack and dispatch orders as quickly as possible. This remains a core priority for our team, and our order fulfillment process is faster and more responsive than ever.

Should you have any questions or concerns, our team will contact you by phone promptly. Once your order is fulfilled, you will receive a confirmation email containing tracking details.

Shipping Overview

As a hockey stick brand, SOYUZ serves customers across North America and worldwide. We offer a guaranteed 7-day delivery window for all orders shipped within Canada.

Sticks are primarily delivered via UPS and FedEx. Partnering with these two leading global couriers enables us to benefit from enhanced reliability and flexibility, ensuring customers receive their sticks in the shortest possible timeframe.

Hockey sticks present unique shipping challenges due to their extended length and unwieldy shape. Shipping a single stick incurs substantial costs, yet the shipping rate remains nearly unchanged for shipments of 2, 3, 4 or 5 sticks. Accordingly, we apply the following flat shipping rates for most destinations within the United States and Canada:

• Orders valued at $300 and above: Complimentary shipping

• Orders valued below $300: Flat shipping rate of $15

Please note that all return or exchange costs arising from non-quality-related issues shall be borne by the buyer.

Refer to the dedicated section for further information regarding shipping terms.

Important Notes

• The flat shipping fee may not fully cover the actual delivery cost for most shipments.

• Certain locations are outside the service range of FedEx and UPS. Shipments to these U.S. destinations will be sent via USPS, while Canadian destinations will be shipped by Canada Post as an alternative.

• Most orders are dispatched on the next business day. The advertised transit time for your selected service reflects the standard timeline after the courier collects your package. You will receive notifications once your item is packed, and again once the courier scans the shipment.

Post-Purchase Price Adjustment Policy

We occasionally launch limited-time promotions or permanent price reductions on our products. Our policy for post-purchase price adjustments is outlined below:

Items Not Eligible for Price Adjustments

1. Pro Stock Sticks & Gear: Due to limited supply and high demand, pro stock items are ineligible for price adjustments under any circumstances.

2. Low Inventory Items: If your purchased item was among the final available units at the time of ordering, price adjustments will not be offered. Securing stock by placing an order early guarantees availability, which we regard as fair consideration.

Items Eligible for Price Adjustments

1. Regular Retail Products: If a regularly stocked retail item goes on sale within 7 days of your purchase and sufficient inventory remains available, we will match the promotional price and refund the price difference.

2. Closeout Items: Price adjustment requests for closeout products will be reviewed individually based on current inventory levels.

Additional Terms

• All price adjustment requests must be submitted within 7 calendar days of your original purchase date.

• Valid proof of purchase is required to process all requests.

• All adjustments are subject to inventory availability and the sole discretion of the brand.