Return & Exchange Policy

This policy applies to undamaged, unbroken sticks that do not qualify for warranty service.

Eligibility & Timeframe

You may request a return or exchange within 30 days from the date of purchase or delivery (whichever is later), provided the product meets all of the following criteria:

  • The stick is brand new and unused, with no on-ice play or trial use;
  • The stick has not been taped, cut, or altered in any manner;
  • Original packaging is intact, with all factory labels and specification markers fully attached and undamaged.

Return Options & Fees

Return Option

Processing Fee

Details

Refund to original payment method

C$20 flat fee

Deducted from the final refund amount

SOYUZ store credit (gift card)

No fee

Waived as a customer courtesy

 

Non-Eligible Items

The following items are not eligible for return or exchange:

  • Sticks that have been used, taped, cut, or modified in any way

Note: Sticks that break during normal use within the warranty period should be submitted through the warranty claim process above, not the standard return flow.

Damaged in Transit

If your order arrives damaged due to carrier handling, we will resolve the issue at no cost to you.

1. Contact our customer support team within 24 hours of delivery to report the damage.

2. Provide the following photographic evidence:

  • Photos of the outer shipping packaging (multiple angles)
  • Close-up photos of the damaged product
  • Full photos of the complete product
  • A clear photo of the shipping label on the parcel

We will coordinate directly with the logistics carrier and arrange a free replacement or full refund.

How to Initiate a Return

All returns require prior approval. Items returned without a pre-approved return request will be refused and not processed.

To start a return, contact our customer support team:

Email: bob@soyuzsport.com

Phone: +1 (858) 504-9071

Return Addresses

  • United States & Canada: 371 Boulevard St Luc, Val-des-Sources, QC J1T 2W4, Canada
  • All other countries/regions: Please contact customer support to obtain the corresponding regional return address

Once your return request is approved, we will provide you with:

  • A pre-paid return shipping label
  • Detailed packaging guidelines and return shipping instructions

Upon receipt, our team will inspect the returned product. Returns confirmed to meet all eligibility requirements will be processed for refund or exchange accordingly.

Important Reminders

  • All policies apply exclusively to purchases made directly through the official SOYUZ website. For purchases from authorized retailers, please refer to the seller’s individual policies.
  • Eligibility for all warranty, return, and exchange requests is subject to final inspection and approval by the SOYUZ team
  • SOYUZ reserves the right to update or modify these policies at any time.