TWO days free test
Experience True Control: The Soyuz At-Home Feel & Flex Test
We know that finding the perfect hockey stick requires getting it in your hands. Specs and reviews on a screen can't replace the actual feel of a stick. That’s why Soyuz offers the exclusive At-Home Feel & Flex Test.
We allow you to order a Soyuz stick, hold it, check the balance, and test the flex in the comfort of your own home. If it doesn’t feel right, simply initiate a return within 48 hours of delivery for a refund.
How It Works
1. Purchase Your Stick
Select your preferred curve and flex, and complete your purchase as normal. We will ship your brand-new Soyuz stick directly to your door.
2. The 48-Hour At-Home Test
The clock starts the moment your tracking number shows as Delivered. You have exactly 48 hours to unbox the stick, grip it, feel the weight distribution, and give it a dry-land flex test on a soft surface (like carpet).
3. Make Your Call
If you love the feel—tape it up and hit the ice! If it isn't the perfect fit for your game, log into our return portal within the 48-hour window to initiate a return.
4. Return & Refund
Ship the stick back to our facility in its original packaging. Once our quality assurance team inspects the stick and verifies it is in factory condition, we will issue a full refund for the purchase price of the stick. (Note: Return shipping costs are the responsibility of the customer.)
⚠️ Strict Return Conditions (Please Read Carefully)
To ensure every Soyuz customer receives a pristine, top-tier hockey stick, our return inspection process is highly rigorous. To qualify for a refund under the At-Home Feel & Flex Test, the stick must be returned in strictly NEW, UNUSED condition.
Before deciding to keep the stick, you must strictly adhere to the following rules:
NO ICE, NO PUCKS: The stick cannot be used to shoot or stickhandle pucks, balls, or biscuits on any surface. There must be zero scuffs, scratches, or impact marks on the blade or shaft.
NO CUTTING: The stick must remain at its factory length. Any cutting or trimming of the shaft immediately voids the return policy.
NO TAPE OR WAX: Do not apply hockey tape, friction tape, grip tape, or stick wax to the blade or the butt-end. Any adhesive residue will result in a rejected return.
ORIGINAL PACKAGING: The stick must be returned with all original factory stickers, barcodes, blade covers, and original shipping box intact.
Sticks that fail to meet these criteria upon warehouse inspection will be rejected and shipped back to the customer at their expense.
Frequently Asked Questions (FAQ)
What happens if I accidentally scratch the stick during the 48-hour window?
Unfortunately, composite hockey sticks are highly sensitive and consumable performance equipment. If the stick is returned with any scratches, chips, or signs of use, it will fail our quality inspection. The refund will be denied, and the stick will be shipped back to you. Please conduct your flex test on clean, soft indoor surfaces only.
Who pays for return shipping?
Customers are responsible for all return shipping costs. We highly recommend using a trackable and insured shipping service (such as UPS, FedEx, or USPS) when returning your stick to our warehouse.
When will I receive my refund?
Once your return package arrives at our warehouse, our quality control team will inspect the stick within 1-2 business days. Upon approval, your refund will be processed immediately. Please allow 3-5 business days for the funds to appear on your original payment method, depending on your bank.
What if I decide to return it after the 48-hour window has passed?
To prevent abuse of the program, the return portal for the At-Home Feel & Flex Test will automatically close exactly 48 hours after the carrier's delivery timestamp. Past this window, all sales are considered final (Standard manufacturer warranties against breakage still apply, but "feel/preference" returns will no longer be accepted.)